Cancellation & Refund Policy

Effective date: 27 October 2026

1. Free cancellation

You can cancel any booking free of charge up to 24 hours before the scheduled delivery time and receive a full refund of the amount paid.

To cancel, use your personal account or write to us by WhatsApp +62 813-5915-173 or email info@bali.bike. The time your message is received counts as the time of cancellation.

2. Late cancellation and no-show

If you cancel less than 24 hours before delivery, the price of the first rental day is kept and the rest is refunded.

If you are not at the agreed place and cannot be reached within 2 hours of the scheduled delivery time, the booking is treated as a no-show: the price of the first rental day and any paid delivery fee are kept, and the rest is refunded.

3. Changes to a booking

You can change dates, address or scooter free of charge, subject to availability, up to 24 hours before delivery. If the new booking costs more, you pay the difference; if it costs less, the difference is refunded.

Extensions during the rental are charged at the tariff for the total rental period whenever possible.

4. Early return

If you return the scooter early, unused days are not refunded, except where the rental is ended because of a technical fault that we could not fix or replace.

For monthly rentals ended early at your request, we may, at our discretion, recalculate the price at the tariff for the period actually used and refund the difference.

5. Cancellation by us

If we cannot provide the booked scooter or a scooter of the same or a higher class, or we cancel the booking for any reason not caused by you, you receive a full refund of all amounts paid.

6. How and when refunds are paid

Refunds are made to the original payment method: bank card, e-wallet or bank account. Card and e-wallet payments cannot be refunded in cash. Cryptocurrency payments are refunded in the same currency to a wallet you specify, based on the IDR amount of the booking.

We initiate the refund within 3 business days of the cancellation. Depending on your bank or payment provider, the money usually arrives within 5–14 business days. Refunds are made in IDR; we are not responsible for exchange-rate differences or fees charged by your bank.

7. Disputes and chargebacks

If something went wrong, please contact us before opening a dispute with your bank — we usually resolve issues on the same day. Opening a chargeback for a service that was provided in accordance with these rules may be contested with the handover photos and booking records.

Company details

Legal name: PT ART TREADING GLOBAL (TROPICAL BIKES)
Registered address: Jl. Sunset Road No. 39B, Seminyak, Kuta, Badung, Bali 80361, Indonesia
Email: info@bali.bike
Phone / WhatsApp: +62 813-5915-173